Our impact

Everything we do is designed to deliver the greatest difference possible to the lives of the people we support who are facing complex issues and challenges, and to influence changes in society that will have a positive impact both now and for generations to come.

Over the years we have transformed into a modern social action and innovation centre for London, responding to gaps in support observed in our community and beyond and using our specialist knowledge to develop new approaches to tackling sever and unmet needs.

Each year we deliver frontline services to circa 3,000 people in 21 local authorities in and around London.

• User-Led: Using accessible feedback and consultation methods to bring the people who use our services to the centre of our plans for the future.
• Evidence-Based: Using the most up-to-date third-party resources and research evidence about our service areas.
• Rigorous Methodologies: Using smart, in-depth social impact and outcome metrics to evaluate our activities and learn what works best.
• Independent Scrutiny: Working with independent academic and third-sector research and evaluation organisations to gain in-depth insight into the impact of our services.
• Independent Assessment: Maintaining industry-standard external accreditation for all our services and governance procedures

Our older Annual Reports are available below.