Fundraising Values

Your generosity is behind everything we do.

That’s why, when you support our work, we make these promises to you:

Our Cambridge House Ethical Fundraising Policy is led by our Council of Management and covers every aspect of our fundraising.
We are committed to delivering best practice on data protection and privacy, as laid out in our Fundraising and Communications Data Protection and Privacy Policy.
We are organisational members of the Institute of Fundraising and therefore committed to its Code of Fundraising Practice.
We adhere strictly to fundraising and data protection legislation and guidelines.
We take prompt action if we find any failure to meet these standards.

We tell the truth and do not exaggerate.
We do what we say we are going to do.
We answer all reasonable questions about our fundraising activities and costs. Our most recent annual reports and accounts can be found here.

We do not use fundraising techniques such as telemarketing or door-to-door collections or outsource to fundraising agencies.
We work hard to ensure our fundraising work is unobtrusive and appropriate for our supporters.
We will never to sell your data to any third party.
We will not share your details with other charities.
We respect the rights, preferences and privacy of our donors. If you indicate a wish to only be communicated with in a certain way, or not to be communicated with at all, we will honour that request.
We will never accept a donation from someone we believe to be vulnerable and not in an informed position to make a decision about their donation.

We make every effort not to use words or images that are unduly distressing or offensive.
We strive to cause minimal disruption to our donors and will not make excessive contact attempts.

We are committed to being open and honest in our communications, and we value all feedback.
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. Our complaints procedure is available here.