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Your generosity is behind everything we do.

That’s why, when you support our work, we make these promises to you:

We have high standards

  • Our Cambridge House Ethical Fundraising Policy is led by our Council of Management and covers every aspect of our fundraising.
  • We are committed to delivering best practice on data protection and privacy, as laid out in our Fundraising and Communications Data Protection and Privacy Policy.
  • We are organisational members of the Institute of Fundraising and therefore committed to its Code of Fundraising Practice.
  • We adhere strictly to fundraising and data protection legislation and guidelines.
  • We take prompt action if we find any failure to meet these standards.

We are honest and open

We are clear

  • We are clear about who we are and what we do.

  • We are clear about how you can support us and how your gifts are used.

We are respectful

  • We do not use fundraising techniques such as telemarketing or door-to-door collections or outsource to fundraising agencies.

  • We work hard to ensure our fundraising work is unobtrusive and appropriate for our supporters.

  • We will never to sell your data to any third party.

  • We will not share your details with other charities.

  • We respect the rights, preferences and privacy of our donors. If you indicate a wish to only be communicated with in a certain way, or not to be communicated with at all, we will honour that request.

  • We will never accept a donation from someone we believe to be vulnerable and not in an informed position to make a decision about their donation.

We are fair and reasonable

  • We make every effort not to use words or images that are unduly distressing or offensive.

  • We strive to cause minimal disruption to our donors and will not make excessive contact attempts.

We are accountable

  • We are committed to being open and honest in our communications, and we value all feedback.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. Our complaints procedure is available here.

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