Your generosity is behind everything we do. That’s why, when you support our work, we make these promises to you:
We have high standards
Cambridge House Ethical Fundraising Policy is led by by our Council of Management and covers every aspect of our fundraising We are committed to delivering best practice on data protection and privacy, as laid out in our
We adhere strictly to fundraising and data protection legislation and guidelines.
We take prompt action if we find any failure to meet these standards.
We are honest and open
We tell the truth and do not exaggerate.
We do what we say we are going to do.
We answer all reasonable questions about our fundraising activities and costs. Our most recent annual reports and accounts are
We are clear
We are clear about who we are and what we do.
We are clear about how you can support us and how your gifts are used.
We are respectful
We do not use fundraising techniques such as telemarketing or door-to-door collections or outsource to fundraising agencies.
We work hard to ensure our fundraising work is unobtrusive and appropriate for our supporters.
We will never to sell your data to any third party.
We will not share your details with other charities.
We respect the rights, preferences and privacy of our donors. If you indicate a wish to only be communicated with in a certain way, or not to be communicated with at all, we will honour that request.
We will never accept a donation from someone we believe to be vulnerable and not in an informed position to make a decision about their donation.
We are fair and reasonable
We make every effort not to use words or images that are unduly distressing or offensive.
We strive to cause minimal disruption to our donors and will not make excessive contact attempts.
We are accountable
We are committed to being open and honest in our communications, and we value all feedback.
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. Our complaints procedure is available