This page contains ‘toolkits’ designed to empower you to advocate on your own behalf or on behalf of someone else.
Care Programme Approach: The CPA was introduced by the government to improve the care of people with mental health problems. This is done by ensuring that service users will continue to receive the care and support they need after their discharge from hospital. Some aspects of the care and support required may include housing, finance, employment, education, physical health needs, etc. The aim of this form is to help and guide you to ask questions relating to your CPA.
Hospital In-Patients: This document contains guidelines to enable you to ask relevant questions regarding your stay whilst you are in hospital. In being able to do so, it will hopefully enable you to get the vital support / information that will make your time in hospital less stressful.
Medication: This document contains advice empowering the reader to understand the medication they are taking, get a second opinion or make a complaint.
NHS Complaints: This guide, developed for our Richmond Advocacy Service, is intended to empower you to understand the process of making a complaints about the NHS when you need to. Also helpful is our guide containing Tips on Writing a Complaint Letter .
Ward Rounds: Once in hospital, you will notice that there are various meetings which involve you taking place on your ward. It is important that you have the information regarding those meetings in order to prepare and have your say in what is happening during your stay on the ward. Among the very important meetings you will be invited to is: ward round meetings. The following aims at explaining to you what a ward round is, what to expect during the meeting and how to prepare for it.
The NHS Constitution: This document will help everyone who uses the NHS to understand what legal rights they have.