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Richmond Advocacy Services

Our Richmond Single Point of Access Service supports eligible adults with a variety of issues relating to Health & Social care.

Our Richmond advocacy service provides the statutory specialisms Independent Mental Capacity Advocacy, Independent Mental Health Advocacy, Advocacy under the Care Act, NHS Complaints Advocacy. Our Generic services providesupport, advice, guidance and advocacy to adults living in Richmond with issues relating to their health and social care. Follow the links for an overview of each service area:

Generic Advocacy  

Independent Mental Capacity Advocacy (IMCA)

Independent Mental Health Advocacy (IMHA) 

NHS Complaints Advocacy 

Advocacy under the Care Act

More Information and Making a Referral

For detailed information on each of these services and the referral process please read our leaflets below:

Care Act Leaflet

Generic Advocacy Leaflet

IMCA Leaflet

IMHA Leaflet

NHS Complaints Advocacy

RPR Leaflet

To make a referral to any of the above services please fill out this form: Richmond Advocacy Referral Form and return to Richmond@ch1889.org or you can post it to Cambridge House Advocacy 303A Mortlake Business Centre, 20 Mortlake High Street, London SW14 8JN.

If you are making a Care Act referral, our Care Act Advocacy Flowchart at the bottom of this page may be of use to you.

For further information, please don’t hesitate to call us at 02073587007 from 9am to 5pm Monday to Friday. A qualified advocate will answer any queries you have. If you prefer, you can email us Richmond@ch1889.org.

Richmond Call-back Request Form

We provide a single point of access service for issues relating to or arising from a health or social care need or complaint. The call-back request service is designed to support our telephone referral service. One of our duty advocates will call you back to take the referral details. Standard calls should take around 20 minutes.

Our working hours are Monday-Friday 9am-5pm. We will try and facilitate a call-back at your preferred time whenever possible. Please support us by providing a range of preferred times for a call-back within our working hours if you have limited availability.

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