Cambridge House logo

Generic Advocacy

Generic Advocacy

Please note: we currently provide Generic Advocacy in London Borough of Richmond upon Thames.

What is an advocate?
An advocate supports people to be as fully involved as possible in decisions which affect their lives. They work with people to ensure their views, wishes and feelings are communicated and heard, speaking on their behalf where necessary.

We support adults with:
– Mental health needs
– Physical disabilities
– Learning Disabilities
– Autistic Spectrum Disorder
– Sensory Impairment
– Older People
– People who need community services
We can help you ask for services you need, search for the right support or even change or challenge any health or social care services you currently receive. We do not deal with benefits, financial or housing issues.

How can our advocacy service help?
Advocates can help people to:
– Understand their situation;
– Access and understand information;
– Explore choices and options;
– Communicate their views, wishes and feelings;
– Make sure their rights are respected;
– Make a complaint or challenge a decision they are unhappy with

The Advocate works with people living in their own homes or in supported accommodation. The advocate works on behalf of the client taking instruction from them.
We also work with people who lack capacity using non-instructed advocacy. We can support people to ask for services, promote individuals’ rights and inclusion and ensure the person is kept at the centre of decisions made about them.

How do I refer? Can I refer?
Self-referrals are welcome. Referrals can also be made by family and friends and social care, health care or medical professionals. If you need to get in touch with us with a query or you want to make a referral to one of these services the contact details are on the reverse. We look forward to hearing from you.

All of our information is treated in strict confidence, we only pass on information that you have agreed to share unless we believe that you or someone else is in danger. Please request a full copy of our confidentiality policy
We will not
– Make choices for you
– Give legal advice
– Provide befriending or support work
– Provide emergency support

The Advocacy Service
This is a free independent and confidential service for people living in Richmond with learning disabilities, older people, adults with physical disabilities and sensory impairment or those seeking to access social care services to address issues relating to their social and NHS care. Cambridge House is independent from adult social care and health services and the service is free.

To make a referral please fill out this form: Richmond Advocacy Referral Form and return to or you can post it at  Cambridge House Advocacy 303A Mortlake Business Centre, 20 Mortlake High Street, London SW14 8JN

For further information, please don’t hesitate to call us at 02073587007 from 9am to 5pm Monday to Friday. A qualified advocate will answer any queries you have. If you prefer, you can email us