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Richmond Generic Advocacy

What is an advocate?
An advocate supports people to be as fully involved as possible in decisions which affect their lives. They work with people to ensure their views, wishes and feelings are communicated and heard, speaking on their behalf where necessary.

Who do we help?

We support adults with: mental health needs; physical disabilities; learning disabilities; autistic spectrum disorder; sensory impairment; older people and people who need community services.

What can we do?

We can help you ask for services you need, search for the right support or even change / challenge any health or social care services you currently receive. We do not deal with benefits, financial or housing issues.

Advocates will help people to: understand their situation; access and understand information; explore choices and options; communicate their views, wishes and feelings; make sure their rights are respected; make a complaint or challenge a decision they are unhappy with.

We also work with people who lack capacity using non-instructed advocacy. We can support people to ask for services, promote individuals’ rights and inclusion and ensure the person is kept at the centre of decisions made about them.

Advocates will not: make choices for you; give legal advice; provide befriending or support work; provide emergency support.

Confidentiality
All of our information is treated in strict confidence, we only pass on information that you have agreed to share unless we believe that you or someone else is in danger. For full details please request a copy of our confidentiality policy.

How do I refer? Can I refer?
Self-referrals are welcome. Referrals can also be made by family, friends and social care, health care or medical professionals. If you need to get in touch with us with a query or you want to make a referral then please use the Richmond service’s contact details below. We look forward to hearing from you.

To make a referral for a Richmond resident, please download the Richmond Advocacy Referral Form.

Call us: 020 7358 7007 (9am to 5pm Monday to Friday)

Email us: Richmond@ch1889.org

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